Adding users

Create people one at a time, or many at once from a CSV file.

Find it at Users → Create User / Create Bulk Users

There are three ways to get people into nCapsule. Which one fits depends on how many you have and whether they already exist in Google Workspace or Microsoft 365.

The three routes

Create User

One person at a time. Best for a new joiner.

Create Bulk Users

Upload a CSV. Best for an initial rollout of tens or hundreds of people.

Sync Users

Pull people straight from Google Workspace or Microsoft 365. Best when they already exist there.

The CSV for a bulk upload needs an exact header row. The upload is rejected if the columns do not match, and any row with a problem is reported with its line number so you can fix just that line rather than starting again.

CSV columns, in this order

First_Name

Given name.

Last_Name

Family name.

Email_Address

Must be on a domain you have added.

Password

Their initial password.

User_Type

Internal or External — this decides whether IP restriction applies to them.

The bulk upload page. Any row with a problem is reported with its line number, so you can correct that line rather than starting the file again.

Get User_Type right the first time

Internal users are subject to the domain's IP restriction; External users are not. Setting a home worker to Internal is the most common cause of an unexpected lockout after a bulk import.

After the accounts exist

1 New accounts start with every restriction off, however they were created.
2 Put them in a group, or use Bulk Manage Users, to bring them under your rules.
3 Check the Security column on Users → All Users to confirm nobody was missed.